DEPOSITS
With regard to all appointment requests, a non-refundable deposit is required to finalize scheduling. The deposit amount will be applied toward the total balance on the day of service.
Please note that all deposit transactions are final and non-refundable. In the event a change in scheduling is requested, the original deposit may be transferred, provided that the request is communicated to Studio MDH via text message at least two business days prior to the scheduled service date.
Requests for appointment changes submitted after this timeframe will result in the forfeiture of the original appointment and deposit. A new non-refundable deposit will be required in order to schedule a new appointment.
MINIMUM PAYMENTS
At Studio MDH, we value both our clients’ time and the expertise of our Stylists. To ensure that service slots are reserved and utilized appropriately, minimum payment requirements apply depending on the Stylist and the type of appointment scheduled. Gratuity is never included in the service total or minimum payment requirements and is left to the discretion of the client.
For services booked with Miguel, the minimum payment for smaller service slots is set at two hundred dollars ($200). These smaller service slots are designed for services such as haircuts, face frame highlights, or full single process colors. Larger service slots reserved with Miguel require a minimum payment of five hundred forty dollars ($540). These full service slots are reserved for more time-intensive services including partial or full highlights, extension installations, and other advanced color or technical services.
For services booked with our Master Stylists, the minimum payment for smaller service slots is one hundred dollars ($100). Larger service slots with a Master Stylist require a minimum payment of four hundred dollars ($400).
Clients may choose to combine multiple smaller services within a single appointment; however, the established minimum payment for the reserved slot will always apply. This policy allows us to manage our scheduling effectively and ensures that each stylist’s time is valued appropriately, while also providing our clients with clear expectations when reserving their appointments.
cancelations
Regarding all confirmed appointments, respectfully, we ask that any schedule changes be communicated to Studio MDH via text message at a minimum of 2 business days prior to the scheduled date of service.
Appointment change requests submitted after the specified timeframe will result in a forfeiture of the original appointment and deposit. A new non-refundable deposit will need to be submitted to schedule a new appointment.
LATE ARRIVALS
In relation to late arrivals, a 15-minute grace period will be permitted as a courtesy for unforeseen delays. If arriving past the specified timeframe, the client risks forfeiture of the scheduled appointment along with any deposit submitted.
Consequently, a new non-refundable deposit will be required to schedule a new appointment.
No-show
We understand that unforeseen circumstances may arise. However, missed appointments have a significant impact on our Stylists’ schedules and availability for other clients. For this reason, any client who does not attend a confirmed appointment without providing sufficient notice (please refer to our cancellation policy) will be required to pay fifty percent (50%) of the scheduled service total in order to reschedule. This policy allows us to respect the time of our team while maintaining fairness and availability for all clients seeking appointments.
NO CHILDREN
As a courtesy to all clients and for the safety of children, Studio MDH does not permit individuals under the age of thirteen to enter the salon. Our priority is to maintain a serene, hazard-free, and tranquil environment where every guest can enjoy their experience without disruption or safety concerns.
Clients who arrive for a scheduled service accompanied by a child under the age of thirteen will have their appointment canceled. In such cases, any deposit submitted will be forfeited, and the client will be held responsible for fifty percent (50%) of the scheduled service total. A new non-refundable deposit will also be required in order to reserve a future appointment.
This policy is in place to ensure the comfort, safety, and satisfaction of all guests while respecting the professional environment of our Stylists.
PRIVACY POLICY
This Privacy Policy describes how Studio MDH ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience.
3. Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
4. Your Choices and Rights
You have the following rights regarding your information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request corrections to inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
5. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Studio MDH
10740 W Flagler St, Ste. 7, Miami, FL 33174
Telephone: +1 (305) 979-5053
Email: contact@studiomdh.com